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FAQs (Frequently Asked Questions)

Hopefully, your question will be answered on this page. If not, please use our Contact page (link below) to send us an email.




    General Questions:

  • Do you have an 800 number to purchase by phone?- We are essentially a web-only business and not currently set up to handle your phone inquiries or sales. If you have a question that was not answered here or within our Help Pages, you are welcome to email us with your question using our contact form and we will do our best to get back to you within 2 business days.

  • How do I contact you?- Please use our Contact Us page. We will respond within 2 business days (typically, sooner).

  • Can I use my HarmonicaLessons.com account here?- No, you will need to have a HarmonicaStore.com account to buy on this website. Your HarmonicaLessons.com membership is a different account. Use the My Account button at the top of this page and then click on the link that states "Create New Account". When setting up your new account here, you are welcome to use the same Username and Password from the HarmonicaLessons.com Members Area if that is easier for you.

  • Is my transaction secure, if I pay online and use my Credit Card?- Absolutely. When you begin our checkout process, you will see the address URL switch from "http" to "https" which means that your information is encrypted with 128-bit encryption and will travel securely over the Internet. Years ago, credit card security was a issue, but no longer.

  • How do I complete an online purchase?- Click here for more info on how to make an online purchase.

  • What are your Return and Shipping policies?- Visit the Return and Shipping pages for information and details.

  • What is your Privacy Policy?- We will not give out, rent or sell your private information to another company. We don't appreciate it when the websites we visit abuse our privacy rights, so we won't abuse yours. Visit the Privacy Policy page for additional information.

  • What are the Terms of Use?- Please visit our Terms of Use page for details.

  • Who runs HarmonicaStore.com?- Dave Gage is the founder, author, and chief programmer who runs HarmonicaStore.com and HarmonicaLessons.com along with his family members. HarmonicaStore.com is part of his company, AYM Music. Click here for more information about Dave Gage.

  • Who is AYM Music?- AYM Music is owned and run by Dave Gage and is the parent company for HarmonicaLessons.com, HarmonicaStore.com, Harmonica4kids.com and other harmonica websites. When you make a purchase at HarmonicaStore.com or become a member at HarmonicaLessons.com, you will see "AYM Music" as the company on your credit card bill.


    Payment Options:

  • If I use a Credit Card, is the transaction secure?- Absolutely. When you begin your checkout process, you will see the address URL switch from "http" to "https" which means that your information is encrypted with 128-bit encryption and will travel securely over the Internet. Years ago, credit card security was a issue, but no longer.

  • Who processes my Credit Card information?- Our online credit card processor is Authorize.net. Click on the graphic below for more information.


  • My Credit Card transaction is not working, what is the problem?- The usual problems are an expired card, incorrect data input, or an AVS mis-match (Address Verification Service). Your name, card number, expiration date, and address information (where your credit card bill is mailed to) must be correct. If you feel your card is valid and up-to-date, please check with your bank to see if they can locate the problem. We accept Visa, MasterCard, Discover, and American Express.

  • Can I pay by check or Money Order?- No, we do not accept checks or money orders. To make a purchase, you must use a valid credit card through our online shopping cart system. Click here for more info on how to make an online purchase.

  • I don't live in the USA, what are my payment options?- We currently do not sell or ship outside the USA.


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